Contact
Email only — and one important exception.
There is no contact form, deliberately: forms that ask who you are are what this platform exists to avoid. Every address below reaches a person.
If you wrote to a box, do not email us about your case. Email carries your address, and your anonymity is the whole point — an email would hand us exactly what we are built not to hold. Enter your passphrase at tell.sg/case instead: it is the only channel that knows your conversation, and it keeps you unknown.
Rather not be known to us at all? We rent anonymous boxes for a living, so naturally we keep our own. Product feedback, a complaint about TellSG itself, anything you would rather we not trace back to you — drop it in our box. Same rules as every box on the platform: no account, no name, and we get no say in that either.
Business, plans and pricing
Multi-box and agency pricing, education and non-profit discounts, using tell.sg outside Singapore.
Box owners: support
You run a box and something is wrong — access, verification, billing, digests. Include your box address; never include a report's contents in email.
Privacy and data protection
PDPA enquiries, access and correction requests, complaints — answered by our data protection officer.
Report a box or content
A box or message you believe breaches our fair use policy. We do not reveal reporters to box owners.
Security research
Something in our threat model that does not match what you observe, or a vulnerability you want to disclose.
We read everything. Straightforward questions are usually answered within two working days; anything touching a legal obligation goes to the right person first, which can take longer.