Fair Use Policy

Authenticity Mark LLP (UEN T26LL0801L), 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 — operator of tell.sg. In this document "we", "us" and "our" mean Authenticity Mark LLP.

Last updated: 19 August 2026.

tell.sg exists so people can say true, difficult things to organisations that intend to listen. Both halves matter. This policy is short because the principle is short: use the platform for that, or not at all.

For organisations

A box must be a genuine channel of the organisation that rents it, intended to be read and answered. Do not:

  • Rent a box for an organisation you are not authorised to represent, or present a box as belonging to someone else.
  • Use a box to harvest information under false pretences — a "feedback box" that exists to identify critics is the abuse we are designed against, and we close such boxes when we find them.
  • Pressure a sender to identify themselves, or use the platform to work out who a sender is — technically, or through exercises aimed at unmasking them. Asking is fine: a box may ask for a name, and a sender may always decline without consequence. What is not fine is treating the answer as a condition, or going after the person who declined. Investigating what a report describes is expected, and if that investigation narrows the field that is not a breach — going looking for the sender is. We cannot stop what happens inside your organisation, but using our platform for it is grounds for closure.
  • Resell or white-label access except under a written agreement with us.

For senders

  • Do not use a box to threaten violence, harass an individual, or pursue a personal vendetta through repeated bad-faith reports.
  • Do not submit content that is unlawful to possess or share. Attachments are rebuilt, not inspected, so nothing here is looking for such material — but a person at the organisation will see what you send, and we report what the law requires us to report once we are told of it.
  • Do not knowingly submit false reports. Anonymity protects honest speakers; it is not a licence to fabricate. Organisations can and do ask follow-up questions, and fabrications rarely survive them.
  • Do not attempt to breach, probe, or overload the platform. Rate limits, duplicate detection, and quarantine exist and are enforced.

Reporting abuse

To report a box or content you believe breaches this policy: abuse@tell.sg. We review reports against this policy, act where it is breached, and do not reveal the reporter to the box owner.

What enforcement looks like

Proportionate and boring: warnings where a warning fixes it, quarantine for suspected automated abuse, closure for boxes that exist to deceive, and referral to authorities where the law requires it. We publish no shame lists and run no tribunals; we just apply this page.